Event Calendar
From Sep. 28 (Wed)
From Oct. 5 (Wed)
From Oct. 12 (Wed)

United Kingdom Fair 2016

9F Event Hall/SHUKUSAI Plaza/Each floor

From Oct. 19 (Wed)

How to enjoy Hankyu


段 春潔

My AMAZING “Ume Han”

คนญี่ปุ่นชอบการเข้าแถว...และการเข้าแถวก็เป็นสิ่งที่พบเห็นได้บ่อยครั้งไม่ว่าจะเป็นตามสถานีรถไฟ ร้านอาหาร ร้านค้ายอดนิยม ไปจนถึงห้างสรรพสินค้า!?

Hankyu Men's Osaka

  • Access
  • Floor Index
  • Brand Index
  • Restaurant Guide

Opening Hours

10:00-20:00 (Sunday to Thursday)
10:00-21:00 (Friday and Saturday)

Restaurants on 12th & 13th Floors

*Subject to change

Foreign Customer Services

5% Discount "GUEST COUPON"

5% Discount "GUEST COUPON" is available at the following counters. Please present your passport to recieve your GUEST COUPON.

  • B1F Foreign Customer Services counter
  • B1F・1F Information Center
*Tax Refund is also available after using GUEST COUPON.
(Tax Refund can be claimed at B1F Foreign Customer Services counter.)
*Exclusions apply to certain goods and brands.
5% Discount coupon

Tax Refund

We charge a Service fee of 1.1% of the pre-tax price of the taxed item that you are making a claim for.
Thank you for your understanding.

Eligibility for claim application
  • A non-resident purchaser him / herself
    (no proxy application).
  • Less than 6 months from entry date.
    (Re-entry date is not applicable)
Application period

On the day that the item is purchased
(during business hours)

Applicable items General goods Consumable goods
Watches,clothes, bags, livingware, etc. Food, beverages, cosmetics, drugs, etc.
Applicable amount *From May 1, 2016
Total 5,000 yen or more.
(except consumption tax)
*From May 1, 2016
Total between 5,000 yen and 500,000 yen.
(except consumption tax)
  • Above amounts are the total purchased amounts at the same store on the same day.
  • The total purchased amounts of general goods and consumable goods can not be combined for this calculation.
Refund method Cash
Packaging Not specified Packaged as specified by the government.
Do not open the packaging until you are out of Japan.
If you consume the item inside Japan, you will be charged the consumption tax.
Documents to present
  • Receipt of the purchased item
  • Passport of the person applying for refund
    (copies are not accepted; a relevant entry stamp must be presented)
    * Diplomats are required to present a "DS card"
    * Crew members are required to present a "Crew Member's Landing Permit"
    * Non-resident Japanese shall present Visa (original) etc. of residing place.
  • The credit card used to purchase the item
    * The cardholder name must be the same as that of the passport holder
    * Corporate cards are not accepted
Where to apply B1 Foreign Customer Services
* As for customers at Hankyu MEN’S OSAKA, we are happy to assist you with the procedure at Information Counter on the 1st floor, Hankyu Men’s Osaka.

* The Service Fees once paid are not refundable , even if you return the purchased item.
Thank you for your understanding.

* The contents are subject to change without notice.

In-store Services

Interpretation Service

B1 Foreign Customer Services

We are happy to assist you with your shopping by providing interpretation and guiding services.

Interpretation Service

Currency Exchange Machine

B1 Foreign Customer Services

Change US dollars, Euros, Chinese yuan, Korean won, Great British pounds, Thai baht, Taiwanese dollars, Singapore dollars, Hong Kong dollars, Australian dollars, Swiss franc, and Canadian doller into Japanese yen.

Wi-Fi connecting Service

Wi-Fi connecting Service

B1 Foreign Customer Services

1F Information center

Foreign customers are eligible to receive three years of free high-speed wireless Internet from Hankyu Umeda Main Store upon presentation of their passport.

Hotel Delivery Service

B1 Service Counter

Guests at the following hotels who have purchased at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in one day can have their goods delivered to their hotel’s front desk.
*Some items are not eligible for delivery services.

<Hotels eligible for this service>
HOTEL NEW HANKYU OSAKA, The Ritz-Carlton Osaka,
Hilton Osaka, Hotel New Otani Osaka,
Time in: Until 5:30 p.m. on the day of purchase
Scheduled time of delivery: Between 6:30 p.m. and 8:00 p.m. on the date of purchase

Overseas Shipment Service

B1 Service Counter


B1 Service Counter

Basic rate: 500 yen for up to 3 hours, and 100 yen for each additional hour (when the total purchase, is 3,000 and more (including tax), your deposit will be returned.)

Reception hours: 10:00 a.m to 7:30 p.m (Fridays and Saturdays until 8:30 p.m)

Chilled Pay Lockers


Charges: 200 yen per use
Usage time: Until B2 floor closing time

Chilled Pay Lockers

Wheel Chair Lending (reservation required)

1F Information Center

Baby Stroller Lending

1F Information Center

Nursing Room


The facility includes a feeding space and a diaper-changing table.
Hot/cold water for milk is also available.

Nursing Room

Cards accepted

  • UnionPay
  • VISA
  • MasterCard
  • Diners Club
  • JCB