Hankyu Department Store Umeda Main Store

Tax Refund

Where to apply	B1 Foreign Customer Services 1F Tax Refund Counter (Marked with (*) is not applicable) As for customers at Hankyu MEN’S OSAKA, we are happy to assist you with the procedure at Information Counter on the 1st floor, Hankyu Men’s Osaka.
Eligibility for claim application	A non-resident purchaser him / herself (no proxy application). Less than 6 months from entry date. (Re-entry date is not applicable)
Application period	On the day that the item is purchased (during business hours)
Applicable items	General goods	Consumable goods
	Watches, clothes, bags, livingware, etc.	Food, beverages, cosmetics, drugs, etc.(*)
Applicable amount	Total 5,000 yen or more. (except consumption tax)	Total between 5,000 yen and 500,000 yen. (*) (except consumption tax)
	Above amounts are the total purchased amounts at the same store on the same day. The total purchased amounts of general goods and consumable goods can not be combined for this calculation.
Refund method	Cash(*) Credit Card The card user must be verified as an authorized cardholder <These credit cards are available:> VISA, Mastercard, American Express, Diners Club, UnionPay
Packaging	Not specified	Packaged as specified by the government. Do not open the packaging until you are out of Japan. If you consume the item inside Japan, you will be charged the consumption tax.(*)
Documents to present	Receipt of the purchased item Passport of the person applying for refund (copies are not accepted; a relevant entry stamp must be presented) Diplomats are required to present a "DS card"(*) Crew members are required to present a "Crew Member's Landing Permit" Non-resident Japanese shall present Visa (original) etc. of residing place. The credit card used to purchase the item The cardholder name must be the same as that of the passport holder. Corporate cards are not accepted.
We charge a Service fee of 1.1% of the pre-tax price of the taxed item that you are making a claim for. The Service Fees once paid are not refundable , even if you return the purchased item. The contents are subject to change without notice. Thank you for your understanding.

Currency Exchange Machine

B1 Foreign Customer Services

Change US dollars, Euros, Chinese yuan, Korean won, Great British pounds, Thai baht, Taiwanese dollars, Singapore dollars, Hong Kong dollars, Australian dollars, Swiss franc, and Canadian doller into Japanese yen.

Wi-Fi connecting Service

B1 Foreign Customer Services

1F Information center

Foreign customers are eligible to receive three years of free high-speed wireless Internet from Hankyu Umeda Main Store upon presentation of their passport.

Hotel Delivery Service

B1 Service Counter

Guests at the following hotels who have purchased at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in one day can have their goods delivered to their hotel’s front desk.
*Some items are not eligible for delivery services.

<Hotels eligible for this service>

INTERCONTINENTAL OSAKA,THE WESTIN OSAKA,
HOTEL NEW HANKYU OSAKA, The Ritz-Carlton Osaka,
HOTEL NEW HANKYU ANNEX, The St. Regis Osaka,
IMPERIAL HOTEL OSAKA, Hilton Osaka, Hotel New Otani Osaka,
HOTEL HANKYU INTERNATIONAL, RIHGA ROYAL HOTEL

Time in: Until 5:30 p.m. on the day of purchase

Scheduled time of delivery: Between 6:30 p.m. and 8:00 p.m. on the date of purchase

Overseas Shipment Service

B1 Service Counter

Cloak

B1 Service Counter

Basic rate: 500 yen for up to 3 hours, and 100 yen for each additional hour (when the total purchase, is 3,000 and more (including tax), your deposit will be returned)

Reception hours: 10:00 a.m to 7:30 p.m (Fridays and Saturdays until 8:30 p.m)

Wheel Chair Lending (reservation required)

1F Information Center

Baby Stroller Lending

1F Information Center

Floor guide information with the Floor Guide Bot

Click the following link and enter any shop on the chat screen. You will be presented with a floor map indicating where the shop is located.

Click here for details [Hankyu Umeda Main Store Floor Guide Bot]