Hankyu Department Store

Hakata Hankyu Department Store

Hakata Hankyu Department Store
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Foreign Customer Service

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How to claim a consumption tax refund

We charge a Service Fee of 1.1% of the pre-tax price of the taxed item that you are making a claim for.
Thank you for your understanding.

Eligibility for
claim
application
  • A non-Japanese visitor from abroad
    (proxy application is not accepted)
  • A non-Japanese person not residing in Japan whose stay in Japan is no longer than 6 months
    * the re-entry date is not applicable
  • A diplomat residing in Japan
  • A Japanese national who has resided outside Japan for more than 2 years and is visiting Japan for less than 6 months
Application
period
  • On the day that the item is purchased
    (during business hours)
Applicable
items

* However,
non-exported
items are
subject to
taxation.
(General
items must be
exported
within 6
months of
purchase, and
consumables
within 30
days of
purchase.)
General items Consumable items
Fashion
accessories
Watches・ Accessories
Clothing
Household items
etc.
Foods
Beverages
(incl. alcoholic beverages)
Cosmetics
etc.
Applicable
amount
Total 5,000 yen or more
(excl. consumption tax)
5,000 to 500,000 yen,
inclusive
(excl. consumption tax)
Total of all purchases at a single store, on one day, by a single non-resident.
Refund
method
Cash
Packaging Not specified Packaged as specified by the government.
Do not open the packaging until you are out of Japan.
If you consume the item inside Japan,
you will be charged the consumption tax.
Documents
to present
  • Receipts and purchase
    (Please bring the purchase packed as-is when applying for the tax-exemption procedure.)
  • Passport of the person applying for refund
    (copies are not accepted; a relevant entry stamp must be presented)
    * Diplomats are required to present a "DS card"
    * Crew members are required to present a "Crew Member's Landing Permit"
    * Japanese residing outside Japan for more than 2 years are required to present an original of relevant visa, etc.
  • The credit card used to purchase the item (if applicable)
    * The names on the credit card and passport
       (English spelling) must be identical.
passport card

* Corporate cards are not accepted

Where to
apply
  • M3F TAX REFUND COUNTER

* The Service Fees once paid are not refundable , even if you return the purchased item.
  Thank you for your understanding.

For in-store tax exemption procedures

International Shipping Service

B1F International Shipping Service Counter

International package delivery service to worldwide destinations is available.

Hankyu Department Store Free Wi-Fi

1F Information Center

* Available to overseas visitors only.
* Please show your passport.
* Ask the Information Center clerk for details.