Event Calendar
August 28 (Wed.) -
August 28 (Wed.) -

#TOKYO Sweets Show

9th Floor Event Hall

September 6 (Fri.) -

13th Hankyu Sake Brewery Festival

9th Floor Hankyu Umeda Hall

September 18 (Wed.) -

Japanese Artisans' Exhibition

9th floor Event Hall

September 18 (Wed.) -

Premium Watch Expo 2019

9th floor Hankyu Umeda Gallery・Art stage


Hankyu Men's Osaka


  • Access
  • Floor Index
  • Brand Index
  • Restaurant Guide

Opening Hours

10:00-20:00 (Sunday to Thursday)
10:00-21:00 (Friday and Saturday)

Restaurants on 12th & 13th Floors

*Subject to change

Foreign Customer Services

5% Discount "GUEST COUPON"

5% Discount "GUEST COUPON" is available at the following counters. Please present your passport to recieve your GUEST COUPON.

  • B1F Foreign Customer Services counter
  • B1F・1F Information Center
  • 1F Self-serve Tax Refund Counter
*Tax Refund is also available after using GUEST COUPON.
(Tax Refund can be claimed at B1F Foreign Customer Services counter)
*Exclusions apply to certain goods and brands.
5% Discount coupon

Tax Refund

Where to apply B1 Foreign Customer Services
1F Tax Refund Counter
(Marked with (*) is not applicable)
As for customers at Hankyu MEN’S OSAKA, we are happy to assist you with the procedure at Information Counter on the 1st floor, Hankyu Men’s Osaka.
Eligibility for claim application
  • A non-resident purchaser him / herself
    (no proxy application).
  • Less than 6 months from entry date.
    (Re-entry date is not applicable)
Application period

On the day that the item is purchased
(during business hours)

Documents to present
  • Receipt of the purchased item
  • Passport of the person applying for refund
    (copies are not accepted; a relevant entry stamp must be presented)
  • Diplomats are required to present a "DS card"(*)
  • Crew members are required to present a "Crew Member's Landing Permit"
  • Non-resident Japanese shall present Visa (original) etc. of residing place.
  • The credit card used to purchase the item
  • The cardholder name must be the same as that of the passport holder.
  • Corporate cards are not accepted.
Eligible Items General goods Consumable goods
Clothing・Fashion accessories
Household items
Beverages (incl. alcoholic beverages)
Eligible Amounts Minimum purchase
amount at the store on the
same day 5,000yen
(not including tax)
Minimum /maximum purchase
amount at the store on the same day
Minimum 5,000yen
and maximum 500,000yen
(not including tax)
  • Above amounts are the total purchased amounts at the same store on the same day.
  • The total purchased amounts of general goods and consumable goods can not be combined for this calculation.
Packaging Not specified Packaged as specified by the government.
Do not open the packaging
until you are out of Japan.
If you consume the item inside Japan,
you will be charged the consumption tax.
General items and consumable items combined(*)
  • Minimum / maximum purchase amount at the store on the same day
    Minimum 5,000yen and maximum 500,000yen(not including tax)
  • The same conditions for consumable items apply to packaging.
Refund method
  • Cash(*)
  • Credit Card
    The card user must be verified as an authorized cardholder
    <These credit cards are available:>
    VISA, Mastercard, American Express, Diners Club, UnionPay
  • We charge a Service fee of 1.1% of the pre-tax price of the taxed item that you are making a claim for.
  • The Service Fees once paid are not refundable , even if you return the purchased item.
  • The contents are subject to change without notice. Thank you for your understanding.

In-store Services

Interpretation Service

B1 Foreign Customer Services

We are happy to assist you with your shopping by providing interpretation and guiding services.

Currency Exchange Machine

B1 Foreign Customer Services

Change US dollars, Euros, Chinese yuan, Korean won, Great British pounds, Thai baht, Taiwanese dollars, Singapore dollars, Hong Kong dollars, Australian dollars, Swiss franc, and Canadian doller into Japanese yen.

Wi-Fi connecting Service

Wi-Fi connecting Service

B1 Foreign Customer Services

1F Information center

Foreign customers are eligible to receive three years of free high-speed wireless Internet from Hankyu Umeda Main Store upon presentation of their passport.

Hotel Delivery Service

B1 Service Counter

Guests at the following hotels who have purchased at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in one day can have their goods delivered to their hotel’s front desk.
*Some items are not eligible for delivery services.

<Hotels eligible for this service>
HOTEL NEW HANKYU OSAKA, The Ritz-Carlton Osaka,
IMPERIAL HOTEL OSAKA, Hilton Osaka, Hotel New Otani Osaka,
Time in: Until 5:30 p.m. on the day of purchase
Scheduled time of delivery: Between 6:30 p.m. and 8:00 p.m. on the date of purchase

Overseas Shipment Service

B1 Service Counter


B1 Service Counter

Basic rate: 500 yen for up to 3 hours, and 100 yen for each additional hour (when the total purchase, is 3,000 and more (including tax), your deposit will be returned)

Reception hours: 10:00 a.m to 7:30 p.m (Fridays and Saturdays until 8:30 p.m)

Chilled Pay Lockers


Charges: 200 yen per use
Usage time: Until B2 floor closing time

Chilled Pay Lockers

Wheel Chair Lending (reservation required)

1F Information Center

Baby Stroller Lending

1F Information Center

Nursing Room


The facility includes a feeding space and a diaper-changing table.
Hot/cold water for milk is also available.

Nursing Room

Cards accepted

  • UnionPay
  • VISA
  • MasterCard
  • Diners Club
  • JCB

Floor guide information with the Floor Guide Bot

Click the following link and enter any shop on the chat screen. You will be presented with a floor map indicating where the shop is located.

Click here for details [DIGITAL STORE GUIDE]