Services

Other

Interpretation

B1 Foreign Customer Services Counter

We are happy to provide interpretation and guide services to assist with your shopping needs.

Currency Exchange Machine

B1 Foreign Customer Services Counter

Change US dollars, Euros, Chinese yuan, Korean won, Great British pounds, Thai baht, New Taiwan dollars, Singapore dollars, Hong Kong dollars, Australian dollars, Swiss franc, and Canadian dollars into Japanese yen.

Hotel Delivery

B1 Service Counter

Guests at the following hotels with purchases of at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in a single day can have the purchased goods delivered to their hotel’s front desk.

  • Some items are not eligible for delivery services.
Hotels eligible for this service
  • HOTEL HANKYU INTERNATIONAL
  • HOTEL NEW HANKYU ANNEX
  • HOTEL NEW HANKYU OSAKA
  • Hotel New Otani Osaka
  • Hilton Osaka
  • IMPERIAL HOTEL OSAKA
  • INTERCONTINENTAL OSAKA
  • RIHGA ROYAL HOTEL
  • The Ritz-Carlton Osaka
  • The St. Regis Osaka
  • THE WESTIN OSAKA
Delivery request availability: 

Until 5:30 p.m. on day of purchase

Scheduled time of delivery: 

Between 6:30 p.m. and 8:00 p.m. on day of purchase

Overseas Shipping

B1 Service Counter

This service is available only for products purchased at Hankyu Umeda Main Store.

  • Some items are not eligible for delivery services.

Lost & Found

B1 Service Counter

Contact the Lost & Found office for items that were forgotten in a store or items found in store.

Cloak

B1 Service Counter

Basic rate: 500 yen for up to 3 hours (incl. tax); 100 yen for each additional hour (incl. tax)
(Three hours free with total purchases of 3,000 yen or more (incl. tax) )

  • This service is free for Foreign Customer VIP Club members.
  • Large items such as luggage are limited to two items per person.
  • Some items such as valuables and fresh foods are not eligible.
  • Hours: Business hours on the date of purchase
  • Dropoff: Up to 30 minutes before B1 closing time.

Chilled Lockers (Charged)

B2

  • Fee: 200 yen per use (incl. tax);
    same-day use only
  • Availability: Until B2 closing time

For Handicapped and Elderly Guests

  • Wheelchair Lending (Reservation required)

    1F Information Center

  • Barrier-Free Restroom

    3F / 4F / 5F / 6F / 7F / 8F / 9F / 10F / 11F / 12F / 13F

  • Ostomate-Friendly Restroom

    8F / 9F

  • Folding Bed

    8F / 9F

  • Priority Elevator

    JR-side elevator

    Hanshin-side elevator

For Customers with Children

  • Baby Stroller Lending

    1F Information Center

  • Nursing Room

    11F

    The facility includes a nursing room, diaper change bed, and hot/cold water for milk.

  • Children’s Restroom

    11F

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