Services

Overseas Customer’s
VIP Club

The Overseas Customer’s VIP Club is limited to individuals who purchase a total of 1 million yen worth of tax-exempt goods (excl.tax) within a given year.

Participating stores

  • Hankyu Department Store Umeda Main Store
  • Hankyu Men's Osaka
  • Hanshin Department Store Umeda Main Store
  • Hankyu Men's Tokyo
  • Hakata Hankyu

Membership Privileges

  • 7% off all purchases for Silver Card holders
  • 10% off all purchases for Gold Card holders (Customers who purchase more than 5 million yen worth of goods (excl.tax) will be upgraded to Gold Card Membership)
  • Tax refunds are available even for discounted purchases.
  • The VIP card cannot be used in conjunction with other privileges.
  • Some items and brands are not eligible.
  • Discounts for Hankyu Department Store Umeda Main Store and Hankyu Men’s Osaka cosmetic products are limited to 7%.
  • Calculation of the total purchase amount will start from the Silver Card issue date.
  • Purchase amounts cannot be added later.

Special Member Services

Hankyu Department Store Umeda Main Store and Hankyu Men's Osaka only

  • Specialized staff to accompany in-store VIP shoppers
  • One-stop pickup for all purchases (excluding some items)
  • Priority tax-refund processing
  • Free luggage handling service (excluding some items)
  • Preferential treatment such as hold requests for specific items (excluding some items)
  • Invitations to special events and advance clearance sales
  • Preferential announcement of useful product information and services
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