Hankyu Department Store

Hankyu Department Store Umeda Main Store

Hankyu Department Store Umeda Main Store
  • Opening Hours
  • Foreign Customer Services
  • Access
  • Floor Index
  • Restaurant Guide

Notice of business hours From Wednesday, July 15
The business hours will be as follows
for the time being.

■ Hankyu Department Store Umeda Main Store

12F・13F Restaurants
(Some stores will be closed
at 21:00)

■ Hankyu Men's Osaka

Saturdays, Sundays, and holidays

Request to coming customer
◆Please come to the store by mask wearing.
◆As you install alcohol antiseptic solution in each site in the shop, please sterilize timely finger.
◆I may decline entering a shop about bad customer of physical condition.
◆Avoid crowded times (just after opening and before closing) whenever possible.
◆Please visit with as few people as possible.
◆As for the escalator and elevator, I would like the use that we leave interval with former customer.

Foreign Customer's VIP Club
Hankyu Men's Osaka

Opening Hours

10:00-20:00 (Sunday to Thursday)
10:00-21:00 (Friday and Saturday)

Restaurants on 12th & 13th Floors 11:00-22:00

*Subject to change

Foreign Customer Services

5% Discount "GUEST COUPON"


5% Discount "GUEST COUPON" is available at the following counters. Please present your passport to recieve your GUEST COUPON.

  • B1F Foreign Customer Services counter
  • B1F・1F Information Center
  • 1F Self-serve Tax Refund Counter

*Tax Refund is also available after using GUEST COUPON. (Tax Refund can be claimed at B1F Foreign Customer Services counter.)
*Exclusions apply to certain goods and brands.

Union pay  WeChatPay  Alipay

Tax Refund

Where to apply

B1 Foreign Customer Services

1F Tax Refund Counter

(Marked with (*) is not applicable.)

As for customers at Hankyu MEN’S OSAKA, we are happy to assist you with the procedure at Information Counter on the 1st floor, Hankyu Men’s Osaka.

Eligibility for claim application
  • A non-resident purchaser him / herself
    (no proxy application).
  • Less than 6 months from entry date.
    (Re-entry date is not applicable)
Application period

On the day that the item is purchased
(during business hours)

Documents to present
  • Receipt of the purchased item
  • Passport of the person applying for refund
    (copies are not accepted; a relevant entry stamp must be presented)
  • Diplomats are required to present a "DS card"(*)
  • Crew members are required to present a "Crew Member's Landing Permit"
  • Non-resident Japanese shall present Visa (original) etc. of residing place.
  • The credit card used to purchase the item
  • The cardholder name must be the same as that of the passport holder
  • Corporate cards are not accepted
Eligible Items

General items
Clothing・Fashion accessories
Household items

Consumable items(*)
Beverages (incl. alcoholic beverages)

Eligible Amounts

General items
Minimum purchase
amount at the store on the
same day 5,000yen
(not including tax) 

Consumable items(*)
Minimum /maximum purchase
amount at the store on the same day
Minimum 5,000yen
and maximum 500,000yen
(not including tax)

General items and consumable items combined(*)

  • Minimum / maximum purchase amount at the store on the same day
    Minimum 5,000yen and maximum 500,000yen(not including tax)
  • The same conditions for consumable items apply to packaging.
  • Above amounts are the total purchased amounts at the same store on the same day.
  • The total purchased amounts of general goods and consumable goods can not be combined for this calculation.

General items
Not specified

Consumable items(*)
Packaged as specified by the government.
Do not open the packaging
until you are out of Japan.
If you consume the item inside Japan,
you will be charged the consumption tax.

Refund method


Credit Card
* The card user must be verified as an authorized cardholder
<These credit cards are available:>
VISA, Mastercard, American Express, Diners Club, UnionPay, WeChatPay, Alipay

  • We charge a Service fee of 1.55% of the pre-tax price of the taxed item that you are making a claim for.
  • The Service Fees once paid are not refundable , even if you return the purchased item.
  • The contents are subject to change without notice. Thank you for your understanding.

In-store Services

Interpretation Service

B1 Foreign Customer Services

We are happy to assist you with your shopping by providing interpretation and guiding services.

Currency Exchange Machine

B1 Foreign Customer Services

Change US dollars, Euros, Chinese yuan, Korean won, Great British pounds, Thai baht, Taiwanese dollars, Singapore dollars, Hong Kong dollars, Australian dollars, Swiss franc, and Canadian doller into Japanese yen.

Free Wi-Fi Connecting Service

Wi-Fi connecting Service

Free Wi-Fi is available throughout the Hankyu Umeda Main Store.

SSID: wifihhdept

* Not available in all locations, with limited connectivity in some places depending on the time and situation. Thank you for your understanding.

  • Free Wi-Fi service is available to all customers.
  • Registration of an e-mail address, etc. is required.
  • Up to three 60-minute connections are permitted per day.
  • To ensure universal connectivity, WEP and other security measures are not enforced. Please keep this in mind when using the service.
Click here for details on how to use the service.

Hotel Delivery Service

B1 Service Counter

Guests at the following hotels who have purchased at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in one day can have their goods delivered to their hotel’s front desk.

*Some items are not eligible for delivery services.

<Hotels eligible for this service>
HOTEL NEW HANKYU OSAKA, The Ritz-Carlton Osaka,
  • Time in: Until 5:30 p.m. on the day of purchase
  • Scheduled time of delivery: Between 6:30 p.m. and 8:00 p.m. on the date of purchase

Overseas Shipment Service

B1 Service Counter


B1 Service Counter

Basic rate: 500 yen for up to 3 hours, and 100 yen for each additional hour (when the total purchase, is 3,000 and more (including tax), your deposit will be returned.)
Reception hours: 10:00 a.m to 7:30 p.m (Fridays and Saturdays until 8:30 p.m)

Chilled Pay Lockers

Chilled Pay Lockers


Charges: 200 yen per use
Usage time: Until B2 floor closing time

Wheel Chair Lending (reservation required)

1F Information Center

Baby Stroller Lending

1F Information Center

Nursing Room

Nursing Room


The facility includes a feeding space and a diaper-changing table.
Hot/cold water for milk is also available.

Cards accepted

  • UnionPay
  • VISA
  • MasterCard
  • Diners Club
  • JCB
  • WeChatPay
  • Alipay

Floor guide information with the Floor Guide Bot

Click the following link and enter any shop on the chat screen. You will be presented with a floor map indicating where the shop is located.

Click here for details [DIGITAL STORE GUIDE]