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Kobe Hankyu

Store Guide >

Tax Refund >

Business Hours and Information

Open from 10:00 a.m. to 8:00 p.m.
(restaurant area varies according to stores.
Please confirm in each shop introduction page)

Address and Phone Number

ZIP 651-8511
8-1-8, Onoedori, Chuo-ku, Kobe, Hyogo, JAPAN
TEL: 078-221-4181 (main)




B1 (Main Bldg.)
Information Service Counter and various departments

* Cannot be used simultaneously. * Certain items exempt from privileges.

Luggage Storage (Available during same-day business hours only)

※Luggage storage services will end on Tuesday, March 31, 2020.

1F Service Station (Main Bldg.)

  • ・ Basic rate: 500 yen for up to 3 hours, 100 yen per additional hour (All prices include tax)
    (No charge for up to 3 hours with Kobe Hankyu purchases of 3,000 yen or more)
  • ・ Some items, such as valuable goods and fresh food, are not eligible for this service.
  • ・ Large items such as luggage are limited to one item per person.
  • ・ Office Hours: Opening – 7:30 pm

Wi-Fi Connecting Service

Wireless Internet service is available throughout Kobe Hankyu.
SSID: wifihhdept

  • * Registration of an e-mail address, etc. required.
  • * Daily usage time and number of connections per day are limited.
  • * Not available in all locations, such as on the rooftop, with limited connectivity in some places depending on the time and situation.

Ostomate-Friendly Restroom

8F (New Bldg.)
This restroom includes facilities for those with artificial stomata.

For Customers with Luggage

Using the escalator with luggage is dangerous. To prevent accidents, please use the elevator.