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Kobe Hankyu

Kindly note We will inform you about the resumption of all business operations.

We are pleased to announce that we will resume all business operations from May 21 (Thu) after we canceled the request for suspension of commercial facilities in Hyogo Prefecture.

Even after the reopening of the entire building, securing safety and safety is our top priority.
In addition to continuously implementing new anti-coronavirus infection measures in stores
We ask all of you to cooperate in putting on a mask and putting physical distance.

Opening hours from May 21 (Thu)
B1F,1F(Main Bldg.),1F~5F(New Bldg.) 11:00~19:00
2F~9F(Main Bldg.),6F~8F(New Bldg.) 11:00~18:00
Restaurants  11:00~16:00
【Saturday and Sunday】
closed temporarily

Request to coming customer
◆Please come to the store by mask wearing.
◆As you install alcohol antiseptic solution in each site in the shop, please sterilize timely finger.
◆I may decline entering a shop about bad customer of physical condition.
◆Avoid crowded times (just after opening and before closing) whenever possible.
◆Please visit with as few people as possible.
◆As for the escalator and elevator, I would like the use that we leave interval with former customer.

Store Guide >

Tax Refund >

Business Hours and Information

Open from 10:00 a.m. to 8:00 p.m.
(restaurant area varies according to stores.
Please confirm in each shop introduction page)

Address and Phone Number

ZIP 651-8511
8-1-8, Onoedori, Chuo-ku, Kobe, Hyogo, JAPAN
TEL: 078-221-4181 (main)




B1 (Main Bldg.)
Information Service Counter and various departments

* Cannot be used simultaneously. * Certain items exempt from privileges.

Wi-Fi Connecting Service

Wireless Internet service is available throughout Kobe Hankyu.
SSID: wifihhdept

  • * Registration of an e-mail address, etc. required.
  • * Daily usage time and number of connections per day are limited.
  • * Not available in all locations, such as on the rooftop, with limited connectivity in some places depending on the time and situation.

Ostomate-Friendly Restroom

8F (New Bldg.)
This restroom includes facilities for those with artificial stomata.

For Customers with Luggage

Using the escalator with luggage is dangerous. To prevent accidents, please use the elevator.