阪急百货店

Hakata Hankyu Department Store

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Foreign Customer Service

How to claim a consumption tax refund

We charge a Service Fee of 1.55% of the pre-tax price of the taxed item that you are making a claim for.
Thank you for your understanding.

Eligibility for
claim
application
  • ①Non-resident foreign citizens with “Temporary Visitor,” “Diplomat,” or “Official” visa status who have been in Japan no longer than 6 months. (No proxy applications allowed)
    ②Non-resident Japanese citizens who can provide documentary proof of residing outside of Japan continuously for at least 2 years. (No proxy applications allowed)
Application
period
  • On the day that the item is purchased
    (during business hours)
Applicable
items
* However,
non-exported
items are
subject to
taxation.
(General
items must be
exported
within 6
months of
purchase, and
consumable
items within
30 days of
purchase.)		 General items Consumable items
Fashion
accessories
Watches ・Accessories
Clothing
Household items
etc.		 Foods
Beverages
(incl. alcoholic beverages)
Cosmetics
etc.
Applicable
amount		 Total 5,000 yen or more
(excl. consumption tax)		 5,000 to 500,000 yen,
inclusive
(excl. consumption tax)
* Total of all purchases at a single store, on one day,
   by a single non-resident.
* General items and consumable items may be combined,
   in which case they will all be treated as consumable items.
Refund
method
  • Cash
  • Credit Card
    (The card user must be verified as the authorized cardholder)
    VISA, Mastercard, American Express, Diners Club
  • UnionPay
  • WeChat Pay
  • Alipay
Packaging Not specified Packaged as specified
by the government.
Do not open the packaging
until you are out of Japan.
If you consume the item
inside Japan,
you will be charged
the consumption tax.
Documents
to present
  • Receipts and purchase
    (Please bring the purchase packed as-is when applying for the tax-exemption procedure.)
  • Passport of the person applying for refund
    (copies are not accepted;a relevant entry stamp must be presented)
    * Diplomats are required to present a "DS card"
    * Crew members are required to present a "Crew Member's Landing Permit"
    * Japanese citizens who have resided overseas for at least 2 years must submit a copy of their Supplementary Family Register or proof of residency.
  • The credit card used to purchase the item (if applicable)
    * The names on the credit card and passport
       (English spelling) must be identical.
passport card

* Corporate cards are not accepted
Where to
apply
  • M3F TAX REFUND COUNTER

* You cannot return your purchase after the tax exemption procedure is done.
Thank you for your understanding.

For in-store tax exemption procedures

Free Wi-Fi Connecting Service

Free Wi-Fi is available throughout the Hakata Hankyu.

SSID: wifihhdept

* Not available in all locations, with limited connectivity in some places depending on the time and situation. Thank you for your understanding.

• Free Wi-Fi service is available to all customers.

• Registration of an e-mail address, etc. is required.

• Up to three 60-minute connections are permitted per day.

• To ensure universal connectivity, WEP and other security measures are not enforced. Please keep this in mind when using the service.