• 8F
  • 7F
  • 6F
  • 5F
  • 4F
  • 3F
  • 2F
  • 1F
  • B1

●Hotel Delivery Service

The purchases at Hankyu MEN'S TOKYO will be delivered to participating hotels. Please enjoy your shopping without luggage.
Where to apply Information Service Counter on the 1st Floor
Registration Hours: Until 5:30 pm
(1 delivery per day, delivered by 8:30 pm on the same day)
Purchases will be delivered only to the hotel reception.
Please remind we cannot accept personal belongings, cash, gift certificates,
valuables, breakables, purchases from other stores etc.
Please remind there is a possibility that delivery may delay or canceled
due to disaster, weather, traffic conditions etc.

●Free Wi-Fi

Foreign tourist customers can use a Wi-Fi connecting service for free of charge by conducting the prescribed procedure. Please present your passport.
Where to apply Information Service Counter on the 1st Floor

●Shoe Repair (Shoe Repair Workshop)

●Personal Stylist Service (Membership system , Additional fee)

How to claim a consumption tax refund

We charge a Service Fee of 1.1% of the pre-tax price of the taxed item that you are making a claim for.
Thank you for your understanding.

Eligibility for claim application
  • • A non-Japanese visitor from abroad
    (proxy application is not accepted)
  • • A non-Japanese person not residing in Japan whose stay in Japan is no longer than 6 months
  • * the re-entry date is not applicable
  • • A diplomat residing in Japan
  • • A Japanese national who has resided outside Japan for more than 2 years and is visiting Japan for less than 6 months
Application period
  • • On the day that the item is purchased
    (during business hours)
Applicable items General goods Consumable goods
Goods other than
consumable goods
(Electric appliances, clothes, bags, etc.)
Consumable goods
(Food, beverages, cosmetics, drugs, etc.)
Applicable amount Total 5,000 yen or more.
(excl. consumption tax)
Total between 5,000 yen
and 500,000 yen.
(excl. consumption tax)
The total purchased amounts of general goods and consumable goods can not be combined for this calculation.
Refund method Cash
Packaging Not specified Packaged as specified by the government.
Do not open the packaging until you are out of Japan.
If you consume the item inside Japan, you will be charged the consumption tax.
Documents to present
  • • Receipt of the purchased item
  • • Passport of the person applying for refund
    (copies are not accepted;a relevant entry stamp must be presented)
  • * Diplomats are required to present a “DS card”
  • * Crew members are required to present a “Crew Member’s Landing Permit”
  • * Japanese residing outside Japan for more than 2 years are required to present an original of relevant visa, etc.
  • • The credit card used to purchase the item(if applicable)
  • * The cardholder name must be the same as that of the passport holder
  • * Corporate cards are not accepted
Where to apply
  • • Information Service Counter on the 1st Floor
  • * The Service Fees once paid are not refundable, even if you return the purchased item.
    Thank you for your understanding.